Frequently Asked Questions

If you don't see your question here, pleasecontact us.

General

Please see our Shipping Policy page.

We stock a limited quantity of popular designs for clients who preorder at trade shows or online with a 10% deposit. The minimum order is just one case. Once initial orders are fulfilled, we allow clients who preordered to place reorders before we open stock to everyone mid-season.

This program is ideal for stores that don’t want to buy the standard 144-piece minimum or want the option to reorder after a busy season start. Starting in spring, these items are in stock and usually ship out the next business day!

This may be a bit long-winded, but if you’re reading this far… below is an explanation of our business plan.

Building Relationships

We prioritize our relationships, equally valuing our customers and our factories. Honesty and sincerity are core to our approach. We’re truly looking to build long-term relationships—both large and small—striving to maintain great clients we encounter along the way. On our end, we constantly streamline operations to keep costs low (have you noticed? 😊) so we can profit through volume and maintain low margins. We have retail stores as well, so we understand the importance of delivering what you ordered in a timely manner and with the quality you saw at the trade show.

We’ve partnered with the same two factories for 15+ and 20+ years, establishing trust and an exceptional relationship. Our quality is consistently high because we don’t change factories every year for a slight cost reduction; instead, we work on refining our process every season. Factories that aren’t so great often deliver high quality in the first year, but then decline over time. Similarly, unreliable importers may falsely claim damages and delay payments, keeping goods “in production” as leverage. Finding trustworthy partners, extending trust, and understanding the needs of all parties (retailer, factory, and wholesaler) are key to operating efficiently. Competition is high, and we’re here to provide the right products at the right price to help you have a great season!

What About Exclusives?

We don’t offer formal exclusivity on our goods, but we’re very mindful of our relationships when new retailers near existing clients inquire about our products. We are not of the mindset to flood every town with the same goods. Instead, we look for retailers who sell volume and are interested in building long-term relationships where both parties can thrive. This approach benefits both of us financially, as we can spend less on trade shows, and you don’t have to worry about market saturation that would force you to find a new vendor.

When determining whether to accept new customers close to your location, we consider the area’s traffic, the volume bought, and the number of styles purchased. We have turned down many large retailers who were too close to our current clients, demonstrating a loyalty that sets us apart.

Custom

It's as easy as 1, 2, 3!

  1. Fill out the order worksheet (provided as a PDF with color and design options).
  2. We’ll email you artwork proofs, usually within a few days.
  3. Approve the artwork and send a 10% deposit (varies based on graphic complexity).

Note: Early submissions with deposits are prioritized for the earliest outgoing containers. Submit early for timely spring or fall delivery.

We offer the same great pricing on custom or in-stock items with very low minimums. Our designs are curated to look good across an entire palette of colors, and our minimum is by screen within each style. This allows extremely low minimums and the ability to spread out the minimum quantity among multiple colors. Most buyers find the minimum low after they pick the all the colors they need!

No. We bring in custom orders seasonally (spring and fall). This gives us time to change up our line in-between programs. Our in-line stock is meant for retailers to “fill in” missing sizes with “Salty”, “Lake”, “River”, “Great Lakes” & “Mountain” themed goods (with the same colors and styles).

Can I really buy this much?… You’d be surprised!

Bulk items like beach bags, stocklot fabric deals, and towels fill containers quickly and are very affordable. By the time you add t-shirts, sweatshirts, blankets, and rain jackets, you’ll wish you had more space for bags and towels! 😊

Our container discounts are $5,000 for a 20’ container and $15,000 for a 40’ container. Visit our custom page for more information. Discounts vary based on container vs. ground shipping costs. Note that a 20’ container costs nearly as much to ship as a 40’ container, so the discounts are best with a full 40’ container.

Pro Tip: Our bulky beach bags, stocklot sweatshirts, and towels fill the container efficiently at a low total cost. This helps reduce costs for your other items!

Containers are floor-loaded (not on pallets). With 4 people, we can unload a 40’ container in about two hours, either in a parking lot or at a loading dock.

Tip: Using a skate wheel conveyor makes unloading easier by allowing gravity to guide boxes down. Skate wheels are durable and can be found used at affordable prices, making them a great investment for unloading 40’ containers efficiently.

The trucking company will notify you when the container leaves the port. It’s essential to accept delivery within the “Free day” window to avoid additional fees (around $300 per day). Unloading should also be completed within the two-hour allowance to prevent overage charges, which average around $100 per additional hour.

In short, no. Our discounts are based on the efficiency of full container loads, so orders must fit a 20’ or 40’ container to qualify. Less-than-container-load (LCL) orders will be charged at a standard rate, as they require separate shipping arrangements.